Terms of Use

1. Definitions

“Site” — the web resource laynergroup.com. “User” — any person browsing the Site or submitting a request. “Client” — a user who has concluded a transport/service contract. “Services” — logistics and related operations (relocations, cargo transport, consolidation, express delivery, etc.).

2. Acceptance of Terms

By using the Site you confirm you have read and agree to these Terms. If you do not agree, discontinue use. Separate transport contracts may supplement or clarify provisions.

3. Changes

We may update the Terms. The new version becomes effective upon publication. We recommend periodically checking this page.

4. Services & Information

Information on the Site is for reference only and is not a public offer unless explicitly stated otherwise. We strive for accuracy but do not guarantee absolute completeness or absence of technical errors.

5. Requests & Cost Calculation

The “Get a quote” form allows you to submit a preliminary request. The calculation is free and based on the data you provide (volume, addresses, dates, access specifics). Final cost may vary upon clarification of actual parameters (volume/weight, loading accessibility, waiting time, additional services).

6. Booking & Payment

• Advance / reservation: 10% of order value to confirm and reserve the truck.
• Balance: payable before unloading begins at destination (unless otherwise agreed).
• Methods: bank transfer, PayPal (if available), other agreed channels.
• Documents: invoices, payment confirmations and CMR are issued according to regulations.
• Cancellation: advance refund conditions depend on cancellation timing and actual costs incurred (fuel, waiting, preparation). Specified in the contract/order confirmation.

7. User Obligations

• Provide accurate and complete data.
• Inform in due time about obstacles (height limits, passes, restricted zones, elevators).
• Ensure proper packaging unless a packing service is ordered.
• Comply with applicable laws (customs, export — if required).
• Not infringe third-party rights (intellectual property, confidentiality).

8. Prohibited Actions

• Using script-based scraping/bots without written permission.
• Attempting unauthorized access to infrastructure.
• Placing malicious code, interfering with functionality.
• Providing knowingly false information to reduce the tariff.
• Transporting prohibited / dangerous items without mandatory permits.

9. Intellectual Property

Texts, logos, graphics and design elements are the property of Layner or used under licenses. Any reproduction beyond personal use requires written consent.

10. Limitation of Liability

• The Site is provided “as is” without guarantees of uninterrupted availability.
• We are not liable for indirect losses (lost profit), except where expressly provided by law.
• Cargo liability is governed by applicable transport law and the insurance policy terms (NR PO/01203615/2025, limit 100,000 EUR) subject to packaging criteria and documented recording of damage upon delivery.
• We are not liable for delays caused by: force majeure, actions of authorities, sudden traffic restrictions, extreme weather conditions.

11. Force Majeure

The parties are released from liability for partial or full non-performance caused by force majeure (natural disasters, hostilities, blockades, epidemics, governmental prohibitions) provided written notice and documentary evidence are supplied.

12. Access Termination

We may restrict Site access to users violating the Terms without prior notice where necessary to protect rights and security.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Poland. Disputes are subject to the competent court at Layner’s registered location unless mandatory consumer protection norms provide otherwise.

14. Disputes & Resolution

We recommend first sending a claim to [email protected] describing the situation. The EU Online Dispute Resolution (ODR) platform is also available: ec.europa.eu/consumers/odr.

15. Contacts

Layner Sp. z o.o.
ul. Cybernetyki 19B/lok.524, 02-674 Warszawa, Poland
Tel.: +48 575 725 571 | Email: [email protected]

This document does not replace individual legal advice. Adaptation may be required before use in certain jurisdictions (e.g., France).